Privacy Policy/Terms & Conditions | Grand Haven Animal H

Grand Haven Animal Hospital

Effective Date: February 5, 2026

Our Commitment to Your Privacy

At Grand Haven Animal Hospital, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our veterinary clinic.

By using our services, website, or communicating with us by phone, text, or email, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Client Information

Name, address, email address, and phone number
Preferred communication methods
Payment and billing information

Patient (Pet) Information

Pet name, species, breed, age, and medical history
Diagnostic results, treatment plans, and medical notes

Communication Data

Phone calls, which may be recorded
Voice recordings made during exams or consultations
Emails and text messages exchanged with our clinic

How We Use Your Information

We use your information to:

Provide veterinary care and medical services
Communicate appointment reminders, treatment updates, and follow-ups
Respond to questions or requests
Process payments and maintain medical records
Improve client service, staff training, and quality assurance
Comply with legal, regulatory, or professional requirements

Call and Voice Recording Notice

To maintain accurate medical records, ensure quality of care, and for training or documentation purposes:

Phone calls to and from our clinic may be recorded
Voice recordings may be made during in-clinic exams or consultations

By communicating with us or attending appointments, you consent to these recordings. If you have concerns or wish to discuss alternatives, please notify a staff member.

Text and Email Communications

By providing your phone number or email address, you consent to receive:

Appointment reminders
Medical updates
Follow-up messages
Administrative notifications

Standard message and data rates may apply. You may opt out of non-essential communications at any time by notifying our clinic.

Information Sharing

We do not sell or rent your personal information.

No mobile opt-in data or numbers will be shared with third parties/affiliates for marketing/promotional purposes.

We may share information only when necessary with:

Veterinary laboratories and specialists
Pharmacies or prescription fulfillment services
Payment processors
Legal or regulatory authorities when required

All third parties are expected to maintain appropriate privacy and security standards.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse. However, no system can be guaranteed 100% secure.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted and effective upon posting.

If you have questions about this Privacy Policy, please contact:

Grand Haven Animal Hospital
Phone: 616-846-6700
Email: ghah@grandhavenanimalhospital.com

TERMS AND CONDITIONS

Grand Haven Animal Hospital

Effective Date: February 5, 2026

Acceptance of Terms

By scheduling an appointment, receiving services, or communicating with Grand Haven Animal Hospital, you agree to these Terms and Conditions.

Veterinary Services

All veterinary services are provided based on the information available at the time of the visit. Veterinary medicine is not an exact science, and outcomes cannot be guaranteed.

Client Responsibilities

You agree to:

Provide accurate and complete information about yourself and your pet
Follow treatment recommendations or ask questions if clarification is needed
Keep contact information up to date

Communication Consent

By providing your phone number and email address, you consent to receive communications via:

Phone calls
Voicemail messages
Text messages
Emails

These communications may include appointment reminders, medical updates, and administrative notices.

SMS Terms of Use

You acknowledge and consent that:

You will receive messages for upcoming appointments, scheduled services, and general customer care.
You can cancel the SMS service at any time. Just text “STOP” to the message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To resubscribe and opt back in to receive texts from 616-846-6700, text “START”.
Carriers are not liable for any delayed or undelivered messages.

Call and Voice Recording Consent

You acknowledge and consent that:

Phone calls may be recorded
Voice recordings may occur during exams or consultations

These recordings may be used for medical documentation, training, quality assurance, and legal compliance.

Payment Terms

Payment is due at the time services are rendered unless prior arrangements have been made. You are responsible for all charges incurred for your pet’s care.

Unpaid balances may be subject to collection efforts as permitted by law.

Missed Appointments and Cancellations

Failure to provide adequate notice for cancellations or missed appointments may result in a fee.

Limitation of Liability

To the fullest extent permitted by law, Grand Haven Animal Hospital is not liable for indirect, incidental, or consequential damages arising from veterinary services, communications, or use of clinic facilities.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

Governing Law

These Terms and Conditions are governed by the laws of the state of Michigan.

Contact Information

For questions regarding these Terms and Conditions, please contact:

Grand Haven Animal Hospital
Phone: 616-846-6700
Email: ghah@grandhavenanimalhospital.com